This article addresses what the error codes mean when using any yourpayroll product, and how to resolve them
Error Code |
Meaning |
Resolution |
400 |
An attempt is being made to clock in/out for a shift when a later shift has already been started. This is usually caused by a shift being completed in Employment Hero Payroll manually or a timesheet being created in Employment Hero Payroll manually (before this event was sent through to Employment Hero Payroll). |
Verify that the shift has been properly recorded in the employee’s timesheet. Assuming it has, the error can be ignored. You can also (optionally) delete the event in NoahFace. |
403 |
User does not have permission to clock on/off. This is usually caused by an employee not being granted kiosk access. |
Grant kiosk access to the user in Employment Hero Payroll, then retry the Notification. |
404 |
The business or the kiosk was not found in Employment Hero Payroll. This is usually caused by either:
|
Verify that the business name in Employment Hero Payroll matches the business name in NoahFace exactly. Edit and re-save your Notifications in NoahFace so that they are re-created in Employment Hero Payroll. |
500 |
Attempting to send an event to Employment Hero Payroll for a user that was not synchronised from Employment Hero Payroll (usually a user than was manually created in NoahFace). |
Either:
|
1001 |
Tried to send a clock out event to Employment Hero Payroll but the user is not currently clocked in. There are two possiblee causes:
|
The resolution depends on the cause:
In both cases, you can optionally delete the event in NoahFace |
1002 |
The mapped location value was invalid for that user. This is usually caused by incorrect configuration. |
Verify the names of the locations in Employment Hero Payroll match the details of the event, then retry the Notification |
1003 |
The mapped work type value was invalid for that user. This is usually caused by incorrect configuration. |
Verify the names of the work types in Employment Hero Payroll match the details of the event, then retry the Notification |
1004 |
Tried to send a clock in or clock out event to Employment Hero Payroll when the user is already clocked into Employment Hero Payroll at a later time. |
NoahFace will automatically retry this |