Tatum and Jessica are offering Pay Cat customers a free 30min online consult. Get 1:1 time with them to troubleshoot any audit/compliance related concerns you may be facing. Book a time here.

This was a live session with Jess and Tatum from Audit Ready Consultants, who walked through everything NDIS providers need to know to stay ahead of non-conformances, including:

• Why having policies in place is only half the picture, and what auditors are actually checking when they come on site
• How misalignment between your documented procedures and your day-to-day practice leads to non-conformances, and how to close that gap
• What weak incident management looks like in practice, including incomplete documentation, missed reportable incidents, and the absence of trend analysis
• How staff capability gaps, from inconsistent behaviour support plan responses to lapsed refresher training, show up at audit time
• Why compliance that lives in one person's head is an organisational risk, and what proper oversight systems look like instead
• How the 2021 updates to the NDIS Practice Standards changed emergency and disaster planning requirements, and what providers are still getting wrong
• What auditors are genuinely looking for (it's not perfection) and how to demonstrate that your organisation is in control
• The 5 pillars of audit readiness and three practical actions you can take in your business today

This replay is suitable for registered NDIS providers, providers considering registration, and operations or quality managers who want to make sure their systems, staff, and evidence are solid before their next certification or verification audit arrives.