In this session, Vanessa Norman (NDIS business coach and former provider) joins the Pay Cat team to talk through what sustainable growth actually looks like in the NDIS sector.

They cover the foundations that make scaling easier, how compliance obligations multiply fast when headcount grows, and why values-based hiring and proper inductions reduce churn more than most operators expect.

On the payroll side: what the 4.75% SCHADS wage increase means for margins, how to spot split shift allowances before the roster goes out, and what the June sleepover shift changes may mean for how you roster from here.

They also get into CRM automation, mandatory registration, and the four pillars every growing NDIS business needs to have solid: leadership, systems, compliance and team support.

Worth watching if you're an NDIS provider at any stage of growth, considering registration, or managing HR, operations or finance through a period of sector change.