The Ultimate Pharmacy Award (MA000012) Summary [2026 Updated]

The Pharmacy Award is a complex and ever-evolving Modern Award focused in several sectors and has a broad coverage in one of the country's biggest industries.

You can read also read our article that covers the 7 conditions that pharmacy businesses didn't know existed in the Pharmacy Award. 

In addition, you can download a FREE copy of our Pharmacy Industry Award eBook that covers everything you need to know about the award, without the jargon which comes with a BONUS payroll processing checklist. 

This summary provides will provide you a comprehensive understanding of everything you need to know about the Pharmacy Award to ensure you have maximum compliance.

Disclaimer:
Please note that every effort has been made to ensure that the information provided in this guide is accurate. You should note, however, that the information is intended as a guide only, providing an overview of general information available. This guide is not intended to be an exhaustive source of information and should not be seen to constitute legal or tax advice. You should, where necessary, seek a second professional opinion for any legal or tax issues raised in your business affairs.

For the purposes of the Pharmacy Award, community pharmacy means a business that solely or partly established for dispensing prescriptions or selling medicine to the general public and is not owned by:

• a hospital; 
• other public institutions operated by the government.

The Pharmacy Award also covers:

• on-hire employees working in the community pharmacy industry - who are employees that are supplied to the employer’s client to work under them; and
• employers who provide group training services for trainees engaged in the pharmacy industry.

However, the Pharmacy Award does NOT cover the following:

1. Employees that are excluded from award coverage by the Act.
2. Employees covered by a modern enterprise award or an enterprise instrument (or employers in relation to those employees).
3. Employees covered by a State reference public sector modern award or a State reference public sector transitional award.

If an employer or an employee is covered by more than one award, they are covered by the award that contains a classification that is the most appropriate to the work that they are doing:

• If, however, the employee can’t be classified in this award, an award with occupational coverage may cover the employer and employee.

• Full-time
• Part-time; or
• Casual

When hiring the employee, an employer must inform the employee on whether they’ll be working as a full-time, part-time or casual employee.

Moving Between Types of Employment

1. A full-time or casual employee can only become a part-time employee with the employee’s written consent.
2. Moving to part-time employment does not affect the continuity of any leave entitlements.
3. A full-time employee:

• may request to become a part-time employee; and
• may return to full-time employment at a date agreed in writing with the employer.

Full-time Employees

In terms of the Pharmacy Award, to be classified as a full-time employee, they must work an average of

• 38 ordinary hours per week; or
• 76 ordinary hours over 2 consecutive weeks.

Part-time Employees

To be classified a part-time employee, they must:

1. work less than 38 hours per week or 76 hours over two consecutive weeks; and
2. have reasonable predictability in terms of the hours they work.

The Pharmacy Award applies to both full- and part-time employees in the same way.

At the time of employment, the employer and employee must agree in writing on:

• which days of the week the employee will work;
• the total number of daily work hours;
• the starting and finishing times of each workday;
• that for each hour worked more than the number of ordinary hours agreed upon; the employee must be paid overtime;
• the time and duration of meal breaks; and
• that the employee will be rostered at least 3 consecutive hours a day (so a minimum of 8 hours per week)

The agreement should also mention that changes can be made (either temporary or permanent) in writing if agreed between the employer and employee.

However, the roster can’t be changed:

• from pay period to pay period; or
• to avoid an entitlement in terms of the pharmacy award.

If the roster is temporarily changed, the employer must give the employee 7 days notice, or in an emergency, at least 48 hours notice.

Suppose an employee wants to work additional hours once they have finished their ordinary hours in terms of their roster. If that is the case, the employee agrees to do so on the terms applicable to a casual employee.

For example, Matthew finished his rostered hours for the day. His boss, Claudia, asks him to stay and work an additional 2 hours but explains that he is not required to do so as she can arrange for a casual employee to finish the shift. Matthew needs some extra money, so he is happy to help Claudia out and agrees to work the additional hours at the casual rate.

Note, however, if the employer asks a part-time employee to work a reasonable number of hours above the number of ordinary hours they’re required to work per week, the employer must pay the employee at the overtime rate.

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School Students

The minimum hours of work for a part-time employee in the following circumstances will be 2 hours:

1. if the employee is a full-time secondary school student; and
2. is rostered to work between 3.00 pm and 6.30 pm on a school day; and
3. the employee agrees to work less than 3 hours with the permission of their parent or guardian of the employee; and
4. at least one employee is classified at level 3 or higher engaged over the same period to supervise the school student.

Casual Employees

If an employee does not meet the definition of a part-time employee and who is not a full-time employee, they will be considered as a casual employee.

According to the Pharmacy Award, a casual employee must be rostered to work a minimum of 3 hours per day.

As a result of the lack of annual leave and personal/carer’s leave, sick leave, redundancy benefits and other entitlements that full- and part-time employees receive, casual workers are paid an additional 25% loading on top of their base rate of pay.

If a school student works as a casual employee and is rostered to work between 3.00 pm and 6.30 pm on a school day, the same rules apply to a part-time employee.

Right to Request Casual Conversion

A regular casual employee is employed casually regularly for at least 12 months.

In some cases, a casual employee can apply to have their employment contract changed into a part-time or full-time contract depending on the number of hours they regularly work:

1. An employee that works an average of 38 or more hours a week over 12 months may elect to change over to a full-time contract
2. An employee that works an average of fewer than 38 hours a week over 12 months may select to change over to a part-time contract

The employer has full discretion to accept, in writing, or refuse the request. However, if the employer chooses to deny the request, it needs to be based on reasonable grounds, such as:

• to fulfil the requirements of the new employment type, there is a significant change to the number of work hours;
• the casual position may not exist in the next 12 months;
• the casual position may have reduced working hours within the next 12 months; or
• there is likely to be significant changes in the casual employee’s work days and times within the next 12 months that doesn’t suit the employee’s availability.

All grounds of refusal should be known or reasonably foreseeable.

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• 38 hours per week or 76 hours over 2 consecutive weeks; or
• 12 hours per day.

Ordinary hours may be worked on any day between 7.00 am and midnight.

Change to Spread of Hours

On 16 June 2021, the FWC handed down a decision clarifying how the spread of hours can be changed. Employers and employees can make an agreement to change the ordinary spread of hours under the Pharmacy Award in a few different ways. This includes when an employer makes an agreement with:

• an individual employee
• the majority of employees in a discrete section of the workplace, or
• the majority of employees in the workplace.

The parties can agree to change the spread of hours by shifting them back or forward by up to an hour.

For example, 6.00 am and 1.00 am Monday to Friday.

Rostering Arrangements

The following rostering arrangements apply to full-time and part-time employees in terms of the Pharmacy Award:

1. employees must be rostered to work ordinary hours in such a way that they have:
2. employees must not be rostered to work ordinary hours on more than 5 days in a week; or
3. if they are rostered to work ordinary hours on 6 days one week then they shouldn’t be rostered to work ordinary hours more than 4 days the following week;
4. employees rostered to work (whether ordinary hours or overtime) on 3 Sundays in a 4-week cycle must be rostered to have 3 consecutive days off in that 4-week cycle, including a Saturday and Sunday.

• 2 consecutive days off each week; or
• 3 consecutive days off over 2 consecutive weeks;

However, if they’re a part-time employee who has agreed to work Saturdays and Sundays, then point (e) doesn’t apply.

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For more information on the industry pay conditions, please refer to the latest Pay Guide for the Pharmacy Award.

Please also refer to the minimum rates for different Pharmacy Award classifications here.

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