Communications Centre Allowance - Operational Employees Only

Award Definition

Ambulance and Patient Transport Industry Award 2010 [MA000098]

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Last updated: 16 August 2021

Allowance Description

An operational employee or Communications Call Taker in an ambulance service, other than an employee being trained in the communications centre, is entitled to an allowance for all disabilities incurred whilst performing communications centre duties, of: 

  •  $7.92 per 8-hour shift; and
  • $1.00 per hour for each rostered hour in excess of 8 hours.


What to pay

$7.92 per 8 hour shift and a further $1.00 per hour for any period in excess of 8 hours


This is a type of expense allowance where we would expect the employee to claim a deduction for this in their tax return

Should you withhold tax?

Do not withhold from this allowancd

Should super be paid on this allowance?

This allowance should not form part of ordinary times earnings

Should payroll tax be paid on this allowance?

Include this allowance for payroll tax purposes

How is it treated on the payment summary?

Show the allowance separately in the allowance box

How should it be reported for Single Touch Payroll?


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